Regardless of whether it’s for our use or for sale to a client, the Mercedes quality just can’t be beat. Our customers appreciate the dignity, expertise, available amenities and precision found in the conversions expertly provided by Midwest. And the customer service and support after the sale continues to be outstanding.
Thank you Midwest team for your great customer service. Kyle for taking the time to address my issues and fixing the sprinter, Travis for scheduling and taking my appt, Jim Brown for taking me to lunch and Tim for having an amazing team. Midwest always surpass my expectation. Thanks guys (and ladies, the young lady at the front desk was helpful as well)
We always keep Midwest Automotive Designs van in stock. We like to be able to call and get immediate support for any of our questions. It is also good to know that I can have personal care and attention for our clients. Our clients love the innovation, technology, luxury, available options and the attention to detail in every van built by Midwest.
It’s been my privilege to work with Midwest Automotive Designs since 2010. The quality, content mix, and dealer support are the best I’ve experienced in my over 30 years as a Truck Sales Manager and Sprinter Sales Manager. The difference between Midwest and the rest is what happens when anything stops working; they are a true partner who engages you and your staff to get the vehicle operational again!!
If you look at it in terms of billable hours, hiring a driver and traveling in this kind of office-on-wheels is the smartest thing you can do. Every hour I’m in transit is now a productive hour. And I’m not having to work when I get home. I’m relaxed, and I spend more time with my family.
We decided to visit the MAD factory before our purchase. What we found was amazing, the state of the art facility, more than 100 employees, Upholsters building seats, wood workers finishing exotic wood tables. What we found was most impressive, was the dozens and dozens of Mercedes-Benz Sprinter vans being constructed. Not Escalades, Dodge or Ford vans, Just acres of Sprinters, It was AMAZING.
I want to thank you and acknowledge the excellent customer service that Midwest has provided me. While traveling on a long distance trip with my Limo, we encountered a control problem with the Crestron. Kenny immediately got the ball rolling to replace the electronics pre-installed with our custom control software and arranged for Travis to overnight the parts to our hotel. We traded out the box, and immediately fixed the problem. I was very impressed with the expediency and the professional manner by which the team conducted itself. As you know this is my second Midwest Limo and I’m sure we’ll be designing a third sometime in the near future.